Returns and Refund Policy
All items must be returned within 30 days, in perfect condition, unused and with the tag still attached to the item in all original boxes and packaging. This excludes Sale/Discounted Items, please see below for more information. Should any item(s) not be in perfect condition upon receipt CAL Solar Solution. will not accept them.
We endeavour to process your return as soon as possible, but please note that refunds may take up to 14 days to be processed, and longer during our busy sale period.
Returning Sale Items
Items on sale or discontinued items can only be returned within 14 working days starting the day after delivery to you.
We strongly advise that all goods be returned via a recorded method of delivery (i.e. G4S signed for, or via Any other courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. CAL Solar Solution. will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
CAL Solar Solution.does not cover the cost of returns (unless stated otherwise).
Please send all returns to:
CAL Solar Solution
LANPHIL ARCADE
Kiambu Road
Ridgeways
Nairobi Kenya
Refunds will be processed within a maximum of 30 days after receipt. However, we don’t want to keep you waiting that long so it should be much speedier. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card/payment details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement, you will receive a full refund and an email confirming this.
What if my item is faulty?
In the rare and unfortunate event of your CAL Solar Solution item being faulty, please accept our apologies and contact us to discuss your options. You have the legal right to a refund if you return your faulty item within 30 days of receiving it